What's included in managed IT support?+
Managed IT covers 24/7 monitoring of your systems, patching and updates, helpdesk support for your team, and desktop troubleshooting when something goes wrong. The exact scope depends on your setup — we'll walk through it before anything starts.
Can I keep my existing phone numbers when switching to VoIP?+
In most cases, yes. Number porting is part of setting up SIP trunking or a cloud PBX, and we handle the process so there's no gap in service while numbers move over.
Do you work with businesses outside Pakistan?+
Yes. VoIP, hosting and cloud services are delivered remotely, so location isn't a limiting factor for most of what we offer. Get in touch with your details and we'll confirm fit for your region.
What happens if my website or hosting goes down?+
Hosting is monitored around the clock, so issues are typically caught before you notice them. If something does go down, you can reach the team directly rather than waiting in a support queue.
Do you offer month-to-month plans, or only contracts?+
It depends on the service — some engagements work best as ongoing plans, others as one-time setups. We'll lay out the options and pricing clearly before you commit to anything.
How quickly can you get a new phone system or hosting set up?+
Timelines vary by scope — a hosting migration moves faster than a full multi-line VoIP rollout. After an initial review, we'll give you a realistic timeline instead of a generic estimate.
Do I need to replace my existing IT provider to work with you?+
Not necessarily. Some clients bring us in for a specific piece — VoIP, hosting, or domains — while keeping other support in place. We're upfront about where the lines are.